One thing that attracted my attention is the majority is talking about FinTechs, FinTechs up, FinTechs down, in the sky, at the gym, FinTechs (FTs) everywhere and do not see that the main threat are themselves. First, Banks should learn to survive and live with those alternate "money and financial disruptors", never ever better than today to say: If you cannot defeat them, be part of them".
Let's be clear, there's a bunch of FT flourishing everywhere, giant technology companies like Apple or Google with humongous numbers of data form credit card holders and users, PayPal running wild on money transfers, in Asia the social networks allow for money transfers, Facebook and WhatsApp can take the hell upside down if they provide with money transfers and personal loans. Let's face it, FinTechs are the face of simplicity, that's why they are the best alternative in disruptive solutions.
But, DX it is not just fighting against FTs, it is about simplification, it is about do more with less effort. Unfortunately, less effort means less headcount in many situations. Here, it is important to plan with people in mind. Your workforce knowledge can lead to a bright future with better business services and lines. Who can tell what is wrong or right? Your people, who else, so why do you will fire them?
The roadmap definition is not enough, there's a lot to take in account:
- Key Services
- Key indicators
- Follow up dashboards
Nevertheless, the main pillars to define a real DT roadmap are:
|Customer on board||Strategy||Technology||Operations||Culture. Organization. People|
|Aquisition||Brand Management||Applications||Agile Change Management||Culture|
|Customer Experience||Ecosystem Management||Connectivity||Automatic Resource Management||Leadership and Governance|
|Behavior Knowledge||Investment and Financing||Data and Analytics||Integrated Services Management||Organizational Talent Design Management|
|Trust and Perception||Market and customers||Distribution Gonvernance||Understanding and Real Time Analysis||Workforce enablement|
|Portfolio, Concept and Innovation||Networking||Adaptive and Intelligent process management|
|Stakeholders Management||Security||Standards' Automation and Governance|
There are advices, yes of course, a lot. But every company is quite different. So, it is mandatory to have master advisors at hand. Take care when dealing with technologies like Blockchain or Kubernets implementations (to name a couple) , technical resources are scarce and you need good ones.
To finish this post, take a look at BBVA, they have an innovation pool, good to check for Apps ideas for your bank. Take a look, reinvent your services, get better ones.